Process Mapping & Analysis
Illuminate your business processes in their entirety, exposing both strengths and areas for improvement. Through the development of a comprehensive Current State Process Map, every step in your operation is visually represented, enabling you to see exactly how workflows—or where it stalls.
This analysis delves into the heart of your operations, pinpointing bottlenecks, delays in handoffs between teams or systems, and friction points that hinder productivity. By thoroughly documenting task dependencies, technology interactions, and critical decision junctures, the process map provides a transparent view of how work truly gets done.
With this clarity, you can identify unnecessary complexities, overlapping responsibilities, or outdated procedures that may be holding your team back. Ultimately, this detailed mapping, and analysis lays the groundwork for targeted improvements, helping you streamline activities, enhance collaboration, and make informed decisions about where to invest in automation or process redesign.
Creation of a detailed Current State Process Map
Developing a comprehensive Current State Process Map involves visually charting every step in your existing workflows, from initiation to completion. This mapping exercise captures not only the sequence of activities but also the roles responsible, the systems utilised, and the flow of information between tasks. By documenting the actual procedures as they occur on the ground, rather than how they are intended or assumed to function, the process map reveals both the strengths and inefficiencies in your operation. This level of detail is crucial for identifying variations in how work is performed, inconsistencies in task execution, and opportunities for standardisation.
Analysis of bottlenecks, handoff delays, and friction points
Once the process map is established, a thorough analysis is conducted to uncover where work slows down or stalls. Bottlenecks may occur when tasks accumulate at specific points due to resource constraints, lack of clarity, or excessive approvals. Handoff delays often emerge during transitions between teams, departments, or systems, where unclear responsibilities or miscommunication can cause unnecessary waiting times. Friction points refer to those recurring challenges—such as redundant steps, manual data entry, or frequent errors—that disrupt the smooth flow of work. By systematically identifying these issues, you can prioritise areas for improvement that will yield the greatest impact on efficiency and staff satisfaction.
Documentation of task dependencies, technology touchpoints, and decision flows
A critical part of process analysis is documenting the dependencies between tasks—that is, understanding which activities must be completed before others can begin and where parallel processing is possible. This also extends to mapping technology touchpoints, such as software systems, databases, or automation tools involved in the workflow. By clarifying when and how technology is used, you can spot integration gaps or opportunities for digital enhancement.
Additionally, capturing decision flows highlights where key choices are made, who is authorised to make them, and what criteria are used. This transparency ensures that decision-making is efficient, consistent, and aligned with organisational objectives, reducing delays and confusion.